It is the responsibility of the account holder to ensure that all personal account information is accurate and updated at the time of purchase including the following but not limited to; Phone Number, Shipping Address, Billing Address, Email Address.

GearXS.com may contact the account holder either by email or phone number in the event of an out of stock product, backorder notification, product substitution or other enquiry. In any case that the account holder is unreachable after 3 failed email or phone attempts the order will either be shipped or canceled. Final decision will be under GearXS.com total discretion.

8.

GearXS.com may offer FREE SHIPPING on certain items. These items are shipped to the customer at no additional charge as the product is paid by GearXS.com as a courtesy. If a return should take place on a FREE SHIPPING item, the customer will be charged for the actual shipping and handling costs, a minimum of $5.

FREE SHIPPING offers are only available to destinations in the continental US. Free Shipping is not available on packages shipping to the following; Hawaii, Alaska, Puerto Rico, APO, Virgin Islands and Guam. An additional shipping fee will be applied after the order is placed.
Please contact our customer service department at 1-800-438-7516 during our normal business hours for an accurate final shipping cost to your destination.

FREE SHIPPING items may be shipped via FedEx, UPS or USPS (First Class or Priority).

GearXS.com reserves the right to substitute the selected shipping carrier/method with an equivalent shipping carrier/method.

Estimated carrier shipping time does not include our order processing time. For example: 2nd Day Air packages may take 3 days to be delivered to their destination.

FedEx Standard Overnight - package will be received within 24-48 hours. (all orders placed before 4pm should be delivered the following day by 3pm).
FedEx Express 2-Day Saver - package will be received within 48-72 hours. (all orders placed before 4pm should be delivered on the second day by 3pm).
FedEx Standard Ground Delivery - package will be received within 3-6 business days (all orders placed before 4pm should be delivered within 4-7 business days).
FedEx SmartPost Delivery - package will be received within 4-10 business days (all orders placed before 4pm should be delivered within 5-14 business days).

Failed deliveries by reason of customer's absence at requested shipping address, or bad address, will result in a surcharge if reshipped. Failed deliveries will not qualify for a full refund.

GearXS.com Refurbished 30 Day Return/Exchange Warranty

GearXS.com specializes in 'Refurbished' products. Products that were once brand new but have been returned back to their original retail store or manufacturer for reasons such as defective, unwanted gift, non-compatibility, company leased product. GearXS.com purchases these products and run them through testing and QC inspections for functionality. These products are then sold by GearXS.com as 'Refurbished' products.

Condition - Refurbished and Off-Lease products may bear minor marks and scratches or wear and tear from previous usage or repair. Each product will go through QC inspections and testing to ensure that they pass GearXS.com's 'Refurbished' conditions and tested for full functionality prior to shipping to customers.

Warranty - Most products that have been returned back to the Manufacturer are no longer covered by Manufacturer Warranty or eligible for warranty repair, these are typically sold 'AS-IS'. GearXS.com will cover these products for 30 days starting from the date of confirmed delivery. In the event that the product is received in a defective condition or fails to operate within the 30 day warranty period. GearXS.com will honor the product for replacement, store credit or refund (please read our Returns Policy for more details).
Manufacturer Refurbished products may be covered by a Limited Manufacturer Warranty. The warranty can range from 30, 60, 90 or 180 days. All products that are covered by a Direct Manufacturer Warranty will be stated on the product page. In the event that a product purchased with Direct Manufacturer Warranty becomes defective, customers must contact the Manufacturer for warranty repair or replacement.

One Year Extended Warranty

Certain products offer a One Year Extended Warranty, in the case of a product purchased being defective, GearXS.com will exchange for a comparable replacement or the customer will be given a store credit to purchase an alternative product from our store. If there are no comparable products available and the customer requests a refund we may also grant this request.

Please Note: Our one year extended warranty pricing will vary from product to product. One Year Extended Warranty are effective from the date that the product is purchased. Once a One Year Extended Warranty has been purchased, it is non-refundable. Any products purchased may be refunded if defective but no refund is available for the Extended Warranty Service.

Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to GearXS.com's limited 30 day warranty described above.

All returns must be approved by GearXS.com a duly completed returns form must be completed by the buyer and emailed to GearXS.com for approval, Returned items without an approval number from GearXS.com will not be processed. Any shipping and handling expenses on returns without a duly completed approval will be the responsibility of the buyer..

The customer is responsible for shipping costs, related to the return of the defective product. GearXS.com bears the cost of shipping replacement units that are tested as 'defective' via USPS or FedEx only. Expedited shipping (2 Day and Next Day) is also available but note that the customer bears the cost of this type of shipping.

Upon receiving the return from the buyer, GearXS.com will examine and test for the defect, If GearXS.com cannot reproduce the same fault indicated by the buyer, the return will not be accepted.

All return shipments from GearXS.com will be via ground shipping method or the equivalent subject to be determined by GearXS.com.

In the event of returning the product, buyer is fully responsible for the product's safe return to us. Item must be received within 14 days from the date of the RMA Approval and by insured post.

The return merchandise should include the RMA number that was issued by GearXS.com, including a signed and agreed Return Policy Agreement Form. All accessories and manuals must be included inside the package as it was originally received by the buyer. Return merchandise should be boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. GearXS.com will have the right to dispose of any unidentified return aged over 14 days without notifying the buyer.

No replacement will be issued on those unidentified returns once it has been disposed of. Buyer is responsible for the returns shipping cost. The standard replacement shipping by GearXS.com will be ground shipping or the equivalent subject to be determined GearXS.com.

LCD Monitor Return Policy

Returns for LCD monitors will only be accepted if received DOA, damaged or is received with more than 6 dead pixels. We cannot accept returns if less than 6 dead pixels on the screen.

Laptop Return Policy

All sales are FINAL. No cancelled sales will be accepted.
Defective or Not-as-advertised items may be EXCHANGED if you report to us via RMA Return Request within 14 days of receipt of the item.
If no replacement is available we will process a return and refund. All laptops sold by GearXS.com are 'opened boxed' unless specified otherwise. Laptops are non-returnable unless confirmed as defective by a certified technician.

Refurbished Laptops/Battery Conditions - All laptops are fully tested by certified technicians prior to selling on the GearXS website. Prices advertised on the GearXS store are for the laptop only and not the battery. Due to the age and nature of the batteries included with the laptops, GearXS does not cover or warranty the condition or life of the batteries, therefore all prices advertised are for the laptop only.

Mystery Box Events

GearXS Mystery Box events may include a satisfaction guarantee warranty. If you are not satisfied with the products that you received then you may apply for an RMA return request within 14 days. All Mystery Box Event return requests must be submitted and received by GearXS within 14 days from the delivery date. All return requests received after 5 days will be instantly declined without good reason.

Mystery Box event products are non-refundable or returnable unless defective or damaged in shipping (Rules may vary per event, please read the product page for the current event for any changes in the return policy).
This is an event of chance and luck where customers pay for a Mystery Box that may reveal anything from simple products such as LED pointer pens, V220 Cordless Mouse, LED T-Shirt, Bed Sheets to one of our greater prizes such as a Dell/HP Compaq computer to even a Sony Brava LED-LCD TV, the prizes are totally random, some customers received prizes under the $25 value and some received a prize over 100 times the paid value.

Customer agrees to bear all return shipping costs for approved Mystery Box Event returns (unless stated otherwise).
GearXS will issue a full refund of the purchase price for the products upon receiving and processing the RMA return. Original GearXS shipping costs are non-refundable. Any products returned that have already been opened or used will void all warranties and the RMA return will be rejected.

Manufacturer warranty
Since the Laptops purchased may be open-box and/or may be previously sold or registered, they may, or may not include a manufacturer warranty. Please contact the manufacturer to confirm any warranty coverage if required.

Please read our full Return Merchandise Request Agreement Policy by clicking on the link below.

Visa

MasterCard

Discover

Money Orders.

For Purchase Orders (minimum of $100) please download the PO form

IMPORTANT: All orders require that the name in which the order is placed under exactly matches the name on the credit card used for payment and the 'Ship To' address on the order exactly matches the address the cardholders credit card statement is mailed to. Any missing or inaccurate information will delay the processing of your order.